CPP ASSET SECURE ADVANTAGE

Extended Warranty

CPP Asset Secure provides extended warranty for 12/24/36 months post the expiry of manufacturer’s warranty. Includes coverage (as covered in manufacturer warranty) for repairs/replacement costs up to the Invoice value via nationwide service repair network with 400+service center tie-ups.

Single Call Card Blocking

Block your valuable credit, debit, ATM cards of all banks by calling CPP’s 24-hour toll-free helpline number (1800-419-4000)

Multi-Lingual Feature-Related Assistance Helpline

Get exclusive access to a dedicated helpline in multiple languages. The CPP Asset Secure helpline helps you understand features for a range of products in your home.

Preventive Maintenance Service

CPP Asset Secure comes with a one-time free preventive maintenance service for your purchased appliance. This includes appliance cleaning and functional checking.

WardWiz Basic Internet Security (for laptop/PC)

WardWiz protects digital content in your devices with real-time protection against malware, hackers, identity theft harmful and unsavory web sites.

LIVE TV Subscription

CPP Asset Secure comes with a free 12-month LIVE TV subscription, offering you variety of channels on your favourite device. This feature is offered by SonyLIV.

ASSET SECURE – FAQs

WHAT WILL I RECEIVE UNDER THE CPP ASSET SECURE MEMBERSHIP?

As a part of your membership welcome pack, you will receive a Welcome letter, Product T&Cs clearly mentioning the benefits applicable for Extended Warranty as a part of CPP Asset Secure membership plan. You will also receive benefit redemption codes as a part of your membership plan.

WHAT IF I DON’T RECEIVE MY CPP ASSET SECURE MEMBERSHIP WELCOME PACK?

In case you don’t receive the welcome pack, you can contact CPP’s helpline number 1860-258-3030 (Monday – Sunday, 11am – 9pm) and place a request for regeneration of the welcome pack.

THE APPLIANCE DETAILS MENTIONED IN MY WELCOME PACK ARE INCORRECT. WHAT SHOULD I DO?

In case there is any error in the details mentioned in your welcome pack, simply call our CPP’s helpline number 1860-258-3030 (Monday – Sunday, 11am – 9pm) and place a request. You may be required to submit documents to effect the change in your membership details.

FOR WHAT DURATION CAN I PURCHASE THE CPP ASSET SECURE MEMBERSHIP?

You can purchase the CPP Asset Secure membership for a term of 1/2/3 years.

WHAT ASSISTANCE CAN I AVAIL FROM THE MULTI-LINGUAL FEATURE RELATED HELPLINE?

With the Multi-Lingual feature related helpline service, you can get resolution about feature related queries related to any appliance in your home. Simply call our helpline number 1860-258-3030 (Monday – Sunday, 11am – 9pm) and we will be happy to assist in a language of your choice.

MY WALLET WAS PICKED WHILE I WAS TRAVELLING AND I HAVE LOST ALL MY CREDIT AND DEBIT CARDS. WHAT SHOULD I DO?

As part of your CPP Asset Secure membership, you can avail of the Single Call Card Blocking Service. In case you lose all your credit and debit cards, you can call CPP’s 24-hour toll-free helpline number (1800-419-4000) and place a request to block all your lost cards. We will be happy to be assistance and block the lost cards to ensure they are not misused.

I HAVE RECEIVED REDEMPTION CODES FOR BENEFITS IN MY WELCOME PACK. HOW LONG ARE THESE CODES VALID?

The redemption codes received by you are valid for a period of 90 days from the date of receipt of the pack. Please use them as soon as you receive the pack

WHEN CAN I BUY CPP ASSET SECURE?

You can buy CPP Asset Secure within 180 days from the date of purchase of your appliance.

WHAT IS MANUFACTURER’S WARRANTY PERIOD?

Manufacturer’s warranty is usually offered for a period of 6 to 12 months from the date of purchase. However, some parts of the appliance may carry Manufacturer’s Warranty of greater than 1 year. The Manufacturer’s Warranty term is mentioned on the warranty card provided with the product.

WHEN CAN I AVAIL THE BENEFITS UNDER THE EXTENDED WARRANTY FEATURE?

You can avail the features of the extended warranty insurance once the term of the manufacturer’s warranty has expired.

I am facing problems with my appliance. What should I do?

If the manufacturer’s warranty has expired, you can call Extended Warranty Help Desk: 1800 266 0900

WHAT DOCUMENTS NEED TO BE SUBMITTED FOR MAKING A CLAIM?

At the time of making a claim related to the extended warranty insurance, the following documents are required:

  • Identity Proof
  • Duly filled Claim Form
  • Purchase invoice

You may be asked to submit any further documents as required by the insurer.

IS MY CPP ASSET SECURE MEMBERSHIP TRANSFERABLE?

Your CPP Asset Secure membership cannot be transferred.

ASSET SECURE – IMPORTANT INFO

Terms & Conditions of Your ‘CPP Asset Secure’ Membership (Purchased and Financed through BFL)

Please read this document carefully. It sets out the information and terms and conditions of Your contract with Us for the ‘CPP Asset Secure’ Membership services.

Please read this document carefully and keep it in a safe place.

Definitions

Where the following words are used in these terms and conditions, they will have the meanings shown below:

Abroad – In a country other than India.

Agreement – These terms and conditions of the Asset Secure services and any subsequent changes thereto.

Appliance – New appliance(s) purchased by You and financed from BFL (Refer Annexure I for CPP Asset Secure Membership benefits as applicable to You).

BFL – Bajaj Finance Limited, whose registered office is at 4th Floor, Bajaj Finserv Corporate Office, Off Pune Ahmednagar Road, Viman Nagar, Pune – 411014, Maharashtra (and from whom You may have financed Your Appliance and / or CPP Asset Secure Membership Fee).

Breakdown – a) For electrical and mechanical items, Breakdown shall mean the mechanical and/or electrical failure of a physical object that causes it to not function in its intended manner. b) For furniture, Breakdown shall mean mechanical operational or structural failure of frames, springs, joints, welds, mechanisms (including inclining, reclining, heating and vibrating), motors, levers or hand wands, or power or remote cords used for sleeper, reclining, and inclining applications.

Card – Your credit, debit, prepaid, cash and other similar cards.

Card Loss – Loss by You or theft from You of a Card.

Constructive Total Loss [CTL]– An Appliance will be considered to be a constructive total loss if the cost of repair of the Appliance exceeds 75% of the Covered Amount of the Appliance.

Covered Event – Breakdown of the Appliance as defined under the “Coverage” clause post expiry of Manufacturer’s Warranty.

Cover Period – The period which shall always be after expiry of standard Manufacturer’s Warranty and as per the tenure mentioned in Your welcome pack.

CPP - CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower–A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana, India and registered office is at A-370, 2 Floor, Kalkaji, New Delhi 110019.

Deductible – The amount which shall be borne by the customer in respect of each and every claim made under this EWS. CPP’s liability to make any payment under the EWS is in excess of the Deductible.

EWS – Extended warranty service for the Appliance, the terms and conditions of which have been set out in this document.

Fee – The amount inclusive of applicable taxes and printed in Your Welcome Pack that You pay for availing Service when You purchase Your Membership. CPP reserves the right to revise its Fee at any point of time.

Home – The place where You permanently reside; which You have given Us as Your address while registering for the Membership.

IMEI– International Mobile Equipment Identity

Jeeves– Jeeves Consumer Services Private Limited.

Manufacturer’s Warranty– means the period of time for which the standard warranty provided by the manufacturer for the Appliance shall be effective/available.

Market Value – Cost of replacement of the Appliance as new at the time of damage less due allowance for betterment, wear and tear and/or depreciation or the value which can be realized from the market for such damaged Appliance, whichever is lower.

Member – The person who has purchased and who has called CPP to register for the Membership.

Membership – Your right to use the Service for which You pay the Fee, subject to these Terms & Conditions or as agreed with You from time-to-time.

Normal Operating Condition – Ability of the Appliance to perform its specified function subject to the acceptable level of change in performance due to ageing or climatic conditions. The acceptable level of change for this purpose will be as per the respective manufacturers’ specifications.

Period of Agreement – Period of one (1), two (2) or three (3) years, as the case may be, from the Start Date for which You have paid the Fee.

Service – Shall have the meaning given to it in Paragraph A below read in conjunction with Annexure 1 at the end of this Agreement (which specifies the benefits as applicable to You and will be provided to You for the Membership purchased by You).

SIM Card– Subscriber Identity Module card.

SonyLIV– Online streaming services of various contents offered by SPN.

SPN – Sony Pictures Networks India Private Limited.

Start Date – The date on which the Membership commences as set out in your Welcome Pack which we send to You.

WardWiz – WardWiz India Solutions Private Limited.

We, Us, Our – CPP.

Welcome Pack – The pack You get or We send to You when You have purchased the Service containing these terms and conditions and other information relevant to the Service.

Year – A period of twelve (12) consecutive months.

You, Your – The Member.

The Service is provided by CPP in conjunction with its third party suppliers/service providers. Should You have any queries about this Agreement or Your Membership, You can contact Us by email at feedback@cppindia.com or by telephoning Us on 1860-258-3030 (between 11 AM and 9 PM, from Monday to Sunday). You can also write to Us at the following address:

CPP Assistance Services Private Limited
P O Box No 826,
Kalkaji Post Office,
New Delhi – 110019

A.  Services of CPP Asset Secure Membership (Please refer Annexure 1 of this Agreement for the benefits as applicable to You for the Membership purchased by You):

A1.  Extended Warranty Service (EWS)

A1.1  Coverage

CPP will provide You the repair or replacement costs in respect of the Appliance caused by a Breakdown arising out of manufacturing defect and/or due to poor workmanship of the service personnel of the authorized workshop during the Cover Period subject to the terms and conditions, exceptions and limitation mentioned herein or endorsed hereupon in future.

Maximum Liability: The maximum amount payable by Us under this EWS in respect of any one (1) Appliance in any one (1) Cover Period will not individually or in the aggregate exceed Covered Amount defined above or the Market Value [whichever is less] of respective Appliance.

A1.2 Special Conditions

  1. The Appliance has been purchased by the You within fifteen (15) days prior to purchasing CPP Asset Secure Membership.
  2. The Manufacturer’s Warranty for the Appliance is still effective/available on the date CPP Asset Secure has been purchased.
  3. The Covered Amount in respect of each Appliance must be equal to the invoice value/selling price as declared by You.
  4. The Covered Amount shall stand reduced by the amount of loss that has been claimed by You for any one (1) or more Appliances and cannot be reinstated.
  5. In the event of a total loss/CTL settlement of claim or exhaustion of Covered Amount of the Appliance due to payment of partial loss claims, the cover shall cease immediately for that said particular Appliance and You shall not be entitled to any refund of Service Fee.
  6. The Appliance is manufactured in India or is legally imported in India and sold through stores supported by an invoice and Manufacturer’s Warranty.
  7. The Appliance is purchased new from the manufacturers’ authorized dealer/distributor and is supported by Manufacturer’s Warranty of not less than twelve (12) months and not exceeding five (5) years.
  8. The Appliance is for domestic and personal use only. Cover is not valid on Appliance(s) intended for commercial, rental or profit generation purposes.
  9. The Appliance is used in accordance with the manufacturer’s guidelines for the Appliance usage including but not limited to regular maintenance and upkeep of the Appliance.
  10. Manufacturer’s Warranty remains valid throughout its validity period.

A1.3 Exclusions

CPP is not liable for and no indemnity will be provided in respect of any loss to the Appliance arising out of, caused by, occasioned by, attributable to or howsoever connected to:

Any claim falling beyond the Cover Period.

No Deductible is applicable.

Loss or damage arising out of the Appliance not being used in accordance with manufacturer’s general instructions/guidelines.

Loss or damage for which the manufacturer of the Appliance is responsible under a guarantee and/or warranty/conditions.

Loss or damage arising out of improper use of the Appliance

Loss or damage arising out of modification or alteration of any nature made in the electrical circuitry and/or physical/structural construction of the Appliance.

Where repair work is carried out by persons/agency that are not authorized by the manufacturer or by CPP.

Superficial and inconsequential aspects such as noises, vibrations, warpage, oil seepage and sensations that do not lead to dismal performance of the Appliance.

Loss or damage to accessories used in connection with the Appliance that were not supplied at the time of purchase of the Appliance by You.

Replacement of any consumable item of the Appliance, including but not limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, filters, toner or software.

Defects or faults that were not covered under the Manufacturer’s Warranty.

Loss or damage due to or consequent upon wear and tear and/or gradual deterioration of the Appliance.

Loss or damage arising out of improper or abnormal electrical/gas/water sup-ply or signal connection to the Appliance.

The cost of transporting the Appliance to and/or from the place of repair.

Loss or damage caused by or arising out of the wilful acts or wilful gross negligence or fraudulent acts by You and/or Your family and/or Your employees Your consequential losses of any kind.

Your legal liability of any kind excluding repair or replacement costs incurred by You in respect of the Appliance by a Breakdown arising out of manufacturing defect and/or due to poor workmanship of the service personnel of the authorized workshop

Failure of parts which are subject to recall by manufacturer of the Appliance.

The cost of repairing, restoring or reconfiguring computer software or any system programs.

Any cost incurred with periodic maintenance of the Appliance, including parts replaced in course of such maintenance operations.

Loss or damage due to corrosion, rust, denting, scratching, blockages or dust.

Where the original serial number is removed, obliterated or altered from the Appliance.

Loss or damage arising out of improper storage or transportation of the Appliance.

The cost of installation of the Appliances and/or any optional attachment to the Appliance.

Loss or damage due to use of non-genuine parts, accessories and/or consumables.

Where there is a change of ownership of the Appliance.

Mechanical and/or electrical breakdown caused by overloading, strain, over-running, freezing, excessive pressure, short-circuiting, heating.

Service/maintenance calls which do not involve malfunction or defects in the Appliance due to workmanship or material used by manufacturer.

Damages caused by services performed by service personnel of the non-authorized persons or repairer workshops.

Where the Appliance is subject to commercial, rental or profit generation purposes except in cases of domestic/residential rental property.

Loss or damage arising out of any external cause, including but not limited to fire, theft, explosion, water damage, acts of God perils, riots/strike/malicious damage, act of terrorism, corrosion, rust, denting, scratching, animal/insect damage, entry of foreign bodies etc.

Accidental damage both internal and external

Any circumstance, fact or matter of which You were or ought reasonably to have been aware prior to the commencement of the Cover Period.

Ionizing, radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste or from the combustion of nuclear fuel.

The radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.

War, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation or nationalization or requisition of or damage to property by or under the order of any government or public local authority.

Any loss or damage that arises when the CPP Asset Secure is not in force due to any reason whatsoever.

Exclusion specific to furniture which is Appliance:

Loss or damage caused by stains howsoever caused.

Maintenance, damage caused by normal or ordinary wear-and-tear, including but not limited to scuffing, scrapes, or other surface abrasions, including surface scratches on leather or fabrics.

Damage to mattresses, wicker and rattan furniture, nubuck, suede or exotic leathers, split-grain leather hides used in seat cushions, back cushions, or arm areas.

Components and mechanisms integrated into furniture, including but not limited to adjustable bed frames, sinks, plumbing, robotics, TV lifts, electronics, USB ports, electrical outlets, electrical appliances, fireplaces, clocks.

Fading, colour loss, or colour change and/or cracking and peeling of leather or vinyl.

Loss of foam and/or inner spring resiliency (including any impressions or deformation).

Repairs carried out by persons not authorized by the company/manufacturer.

Checking, cracking, bubbling, or peeling of the finish.

Chips, scratches, and/or breakage of glass or any brittle material used in manufacturing or mirrors, loss of silvering on mirrors.

Any loss or defects covered under any warranty/guarantee/ other insurance policies.

Damage caused by fire, smoke, flood or other natural disaster, theft or vandalism.

Damage caused by structural problems or appliance malfunctions such as, but not limited to, leaks from air conditioners, skylights, roofs, water heaters, or water pipes.

Furniture that is used for commercial, institutional or rental purposes.

Furniture that has been mishandled, neglected, or abused other than intended use as specified by the manufacturer.

Furniture sold “as is” or floor samples.

Furniture showing signs of infestation, including but not limited to insects, rodents, termites and cockroaches.

The effects of weather conditions upon the Appliance such as but not limited to sunlight, wind, weather, rusting, radiation, corrosion.

A1.4 Extended Warranty Service Claim Settlement

How to Claim - If Your covered Product does not work:

  1. Check the Appliance user manual/handbook to make sure the controls are properly set and check the fuse in the plug.
  2. Check whether You are covered under the terms and conditions of this Agreement.
  3. Contact Us at our Extended Warranty Help Desk 18002660900 within seven (7) days of the occurrence of the Appliance Breakdown and We will make the appropriate arrangement’s to resolve the problem. If the Appliance is portable, You may be asked to take it to the nearest repair center.

In the event of a loss, the basis of loss settlement shall be as follows:

Where an Appliance can reasonably be repaired or reinstated at a cost less than the replacement cost, CPP will organize for repair or restore the Appliance to its Normal Operating Condition. No depreciation will be deducted.

In the case of a total loss/Constructive Total Loss [CTL] CPP may replace the Appliance with a new equivalent model with similar specification, not to exceed the Covered Amount for the Appliance. Should a replacement model not be available, You will be given a monetary refund not exceeding the Covered Amount, subject to a depreciation of 10% per annum from the date of invoice for Appliance other than mobile phones and 15% per annum for mobile phones. This decision is at Our sole discretion.

Claims subsequent to the payment of partial loss claim(s) shall be considered as a Constructive Total Loss [CTL] if the cost of repairs exceeds the remaining Covered Amount after payment of the partial loss claim.

In the event of Appliance replacement or monetary refund this coverage under EWS will prematurely terminate with no refund of fee and the Appliance will become Our property.

CPP may at its option repair, reinstate or replace the Appliance damaged or destroyed, or any part thereof through any repairer/dealer or the manufacturer of respective Appliance instead of paying the amount of loss or damage.

CPP shall be entitled to retain any defective part replaced under the EWS.

On receipt of the final survey report or the additional survey report, as the case may be, and on receipt of all required information/documents that are relevant and necessary for the claim, We shall, within a period of thirty (30) days, offer a settlement of the claim to You.

A1.5 Your Responsibility, Duties and Obligations: Save as more specifically provided for elsewhere in this Agreement, it is a condition precedent to CPP’s liability under this EWS that, upon the happening of any event giving rise to or likely to give rise to a claim under this EWS:

  1. You will be required to provide Us with a copy of the complete set of requisite documents at the time of claim that includes:

    a) Invoice of the Appliance;

    c) ID proof (PAN is mandatory);

    d) Cancelled cheque copy; and

  2. Any other document as required by Us and communicated to You as part of the claim process.

    You shall immediately and in any event within seven (7) days, give notice of the same to CPP or any of its representatives and appointees in writing or calling at our Extended Warranty Help Desk 18002660900 for this purpose, and in case of notification of an event likely to give rise to a claim to specify the grounds for such belief.

  3. You shall not abandon the Appliance, nor take any steps to rectify/remedy the damage before the same has been approved by the CPP or any of its representatives and appointees.

  4. You shall within fourteen (14) days deliver to CPP its completed claim form detailing the loss or damage that has occurred and an estimate of the quantum of any claim along with all documentation required to support and substantiate the amount of indemnification sought from CPP.

  5. You shall expeditiously provide CPP and its representatives and appointees with all the information, assistance, records and documentation that We might reasonably require

  6. You shall allow CPP and its representatives and appointees to inspect the Appliance or any other material items related to the claim as per the ‘Right to Inspect’ clause.

  7. You agree to submit all applicable salvage/residuals either in terms of defective parts or such applicable equivalent price on all Your repair claims to CPP. Non-fulfilment of any of the above conditions may result in the EWS being considered as void and all claims made against EWS can be rejected by CPP.

*Note: Waiver of conditions (2) and (4) above may be considered by CPP at its absolute discretion, in extreme cases of hardship where it is proved to the satisfaction of CPP that under the circumstances in which You were placed, it was not possible for You or any other person claiming on Your behalf to give notice or file claim within the prescribed time limit. The decision of CPP shall be final and binding on You.

A1.6 General Conditions:

  1. Due Observance: The due observance of and compliance with the terms, provisions, warranties and conditions of this EWS insofar as they relate to anything to be done or complied with by You shall be a condition precedent to any liability of CPP under this EWS.

  2. Reasonable Care: You shall: (a) take all reasonable steps to safeguard the Appliance against any Covered Event; (b) take all reasonable steps to prevent a claim from arising under this EWS; and (c) act prudently.

  3. Right to Inspect: If required by CPP, its representatives and appointees, including a loss assessor or a surveyor or third party appointed in that behalf, shall in case of any loss/damage or any circumstances that have given rise to a claim under the EWS be permitted at all reasonable times to examine into the circumstances of such loss/damage. You shall, on being required to do so by CPP, produce all books of accounts, receipts, documents relating to or containing entries relating to the loss or such circumstance in Your possession and furnish copies of or extracts from them as may be required by CPP so far as they relate to such claims or will in any way assist CPP to ascertain in the correctness thereof or the liability of the CPP under the EWS.

  4. Contribution: If, at the time of any claim, there is, or but for the existence of this EWS, would be any other policy of indemnity or insurance in favour of or effected by or on behalf of You applicable to such claim/Appliance, then CPP shall not be liable to pay or contribute more than its rateable proportion of any loss or damage.

  5. Fraud: If You or any one acting on Your behalf shall make or advance any claim under the EWS be in any respect fraudulent, or if any false declaration/mis-representation/false statements be made or used in support thereof or if any fraudulent means or devices are used to obtain any benefits under the EWS or if the loss or damage be occasioned by the wilful act, or with Your connivance, all benefits under the EWS shall be void and all claims or payments thereunder shall be forfeited.

  6. Automatic Termination: The EWS for the Appliance shall terminate immediately in the event of admissible claim and settlement of 100% of the Covered Amount.

A2: Multi-lingual Feature-Related Assistance Helpline

As part of CPP Asset Secure Membership, You get exclusive access to a multi-lingual assistance helpline service that helps You understand the features of Your home appliances in detail. Our expert advisor will understand Your query and explain all aspects of the relevant features and working of Your appliances in a language that You are familiar with. The assistance helpline can help resolve feature related queries across many brands. You may call at our helpline number for all CPP Asset Secure customers, from Monday to Sunday between 11 AM and 9 PM.

A3: WardWiz Internet Security (Applicable for Desktops or Laptops only)

You will be offered a comprehensive internet security solution for Your desktop/laptop, powered and owned by WardWiz, who is a third party supplier/service provider and will provide the benefits as mentioned below. WardWiz Internet Security key will be provided to You through physical pack sent to Your Home or through text message (SMS) to the mobile number provided by You to BFL.

What is provided?

WardWiz Internet Security, being a German product, ensures compliance with global standards. German technology in itself is a trademark for high quality and it protects Your digital content in Your Computer with real-time protection against malware, hackers, identity theft harmful and unsavory web sites. The features include:

  1. Proactive – Heuristic scan ensures Your system is protected as it analysis the behaviour of the applications running at the background.

  2. User Friendly - Eye pleasant and user friendly interface is the unique combination built by WardWiz which is very simple to use.

  3. Cost Effective – WardWiz is a cost effective solution which provides the multiple tools and utilities.

  4. System Efficiency – Reduce random access memory (RAM) consumption and reduces processor heating and helps to improve shelf life of personal computer (PC) components.

  5. Flawless encryption – Uses AES 256 which is the most advanced method of encryption and decryption.

  6. For deriving benefit from WardWiz Internet Security, You must adhere to the following specific terms and conditions:

    a) You are governed by and must comply with the specific license agreement and terms and conditions of WardWiz as applicable to You. They are available for review at www.WardWiz.in.

    b) The supported platforms are Windows XP, Windows 7, Windows 8, Windows 8.1 , Windows 10; 32 or 64 bits.

    c) Your computer (desktop/laptop) must have available disk space of 800 MB.

    d) You must ensure that Your computer is equipped with at least 2GB RAM.

    e) You must download the WardWiz Internet Security application on Your computer and provide the information required to install and run the WardWiz application on Your computer.

    f) WardWiz Internet Security is provided by WardWiz and WardWiz may at its discretion, add, modify or remove the product features during the Period of this Agreement for which We cannot be held liable in any manner.

A4: Identifier (IMEI) and SIM Registration and Blocking Service

If You register Your mobile IMEI number and SIM Card number with Us, We will hold them safe should You ever need these details. If You lose Your Mobile, We will help You with the notifications that You need to make to block Your SIM Card.

A5: Preventive Maintenance Visit

As part of this benefit, You will be provided with one (1) free home visit per year of a technician over the period of this Agreement for preventive maintenance service (labour only) of Your Appliance, for which We have tied up with Jeeves who is our third party supplier/service provider and will provide this service. For deriving this benefit, You are governed by and must adhere to the following specific terms and conditions:

  1. To avail this benefit, please call Us on the helpline number 1860-258-3030 and Our customer service agent will assist You with the same.

  2. Preventive Maintenance Visit will be provided in India in the cities under coverage network of Jeeves. Its network development of new cities is in progress. A current list of cities where this service is provided is available on http://www.jeeves.co.in

  3. This benefit is governed by the terms & conditions of Jeeves, as may be amended from time to time. For detailed terms & conditions, please visit http://www.jeeves.co.in/termscondition.aspx

  4. This offer is not an instrument for payment and shall be used only for the purpose of availing the preventive maintenance service of Your Appliance.

  5. Our role in relation to preventive maintenance visit shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.

A6: SonyLIV Subscription

As part of this benefit, You will be provided with subscription of SonyLIV, an online portal service with various contents by way of streaming over the Internet on mobile and similar other handheld devices and by way of mobile applications. With this You can watch live television channels, latest television serials, live sports, movies, music with the best quality streaming and a premium experience.

You are governed by and must adhere to the following specific terms and conditions:

  1. This subscription is issued and governed by the terms and conditions of SPN, as may be amended from time-to-time. For detailed terms and conditions, please visit www.sonyliv.com/static/terms_of_use

  2. The redemption code is valid for a period of three (3) months from the date of purchase of Membership.

  3. This offer is not an instrument for payment and shall be used only for the purpose of availing services of SonyLIV on the supported devices. For details please visit www.sonyliv.com

  4. Internet service charges applicable as per the plan availed by You from Your telecom service provider shall be applicable while accessing SonyLIV.

  5. Content available on SonyLIV shall be subject to change at the discretion of SPN at any time.

  6. You may watch a video through SonyLIV Service only in geographic locations where SPN offers the SonyLIV Service. The content that may be available to view will vary by geographic location. SPN may use technologies to verify Your geographic location.

  7. Please write to customersupport@setindia.com for further details or enquiries.

  8. Our role in relation to SonyLIV subscription shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.

A7: Card Loss Reporting Service

If You lose Your Card, You can report a Card Loss to Us at our 24X7 emergency helpline number 6000 4000 (pre-fix STD code) or 1800 419 4000 (Toll-free) and We will contact the Issuers on Your behalf and ask them to cancel or block Your Card.

B: General conditions

Please read this section carefully as it contains important information.

Eligibility

The Service is only available to residents of India who are over the age of eighteen (18).

Term of Membership

  1. CPP Asset Secure Membership is valid only if it is purchased within fifteen (15) days of purchase of new Appliance. Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable

  2. You must provide Us with full and accurate information in connection with Your request for the CPP Asset Secure Membership.

  3. Your Membership begins on the Start Date and continues for the period of the Agreement in return for payment of the Fee.

  4. Advance payment of the Fee is the essence of the commencement of Our Agreement with You. In case Your Fees is funded by BFL, then You must repay BFL the full amount paid by BFL to CPP on Your behalf for purchase of Your CPP Asset Secure Membership. CPP shall have the right to cancel Your Membership without any notice to You if You fail to repay BFL any amount paid by BFL towards Your CPP Asset Secure Membership Fee.

  5. In case of desktop/laptop, You must install the WardWiz Internet Security on Your desktop/laptop. In addition to compliance with the terms and conditions specified herein, You must comply with the specific License Agreement and terms and conditions of WardWiz for use of WardWiz Internet Security. They are available for review at www.WardWiz.in. It is hereby clarified that WardWiz Internet Security is the property of WardWiz and WardWiz will always remain responsible and liable for any services / claims arising from the use of WardWiz Internet Security by You.

  6. Any change or new addition to Your Service shall be intimated to You at least forty-five (45) days in advance and such change shall become applicable to You from the date of such intimation. However, it is clarified that at WardWiz’s discretion, the product (WardWiz Internet Security) features may be added, modified, or removed during the period of the Agreement.

Limitations

  1. In the event of theft or loss of Cards by You and You request Us to call the bank/Card issuer to block the same, then We shall attempt to block that Card with the help of details provided by You on a best effort basis. In the event that Your input is required in the form of confidential personal information number (PIN) or a telephone identification number (TIN) (which cannot be disclosed to a third party), We will assist You by conferencing You on the telephone call with the Issuer in order for You to provide such PIN/TIN for authentication purposes. It is clarified that We will only contact the Card issuer to get Your Card blocked on Your behalf and cannot be held liable under any circumstances for any loss which may be incurred by You at any time, prior or post notifying the Card Loss to Us, or in case of any delay in blocking Your Card by the bank or Card issuer.

  2. It is hereby clarified that WardWiz Internet Security is the property of WardWiz and WardWiz will always remain responsible and liable for any services/ claims arising from the use of WardWiz Internet Security by You as set out in Section A3. You are governed by and must comply with the specific License Agreement and terms and conditions (EULA) of WardWiz as applicable to You. Our role in relation to distribution of WardWiz Internet Security to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of WardWiz Internet Security.

  3. It is hereby clarified that Jeeves will always remain responsible and liable for any services/claims arising from the use of preventive maintenance visit by You as set out in Section A5. You will be governed by the specific Terms and Conditions of Jeeves as applicable to you at the time of usage of Jeeves. Our role in relation to this service provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of this service. Note that the service set out in Section A5 of this Agreement will not be available abroad, and within India, this service will be available in the cities under the coverage network of our third party service providers. Please refer to the specific terms and conditions of Section A5 in this regard.

  4. It is hereby clarified that SonyLIV subscription is the property of SPN and SPN will always remain responsible and liable for any services/claims arising from the use of SonyLIV subscription by You. This subscription is issued and governed by the terms & conditions of SPN, as may be amended from time to time. For detailed terms & conditions, please visit www.sonyliv.com/static/terms_of_use. Our role in relation to distribution of SonyLIV subscription to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of SonyLIV subscription. Further, SonyLIV Service streaming software is developed and designed to enable only streaming of content from SonyLIV Service through the SonyLIV Service ready devices. This software may vary by device and medium, and functionalities may also differ between devices. This software is licensed to You pursuant to these terms and solely for the purpose of using SonyLIV Service and for no other purpose whatsoever. SPN does not warrant the performance of the software, including its continuing compatibility with SonyLIV Service. Any unauthorized use of the software is strictly prohibited and SonyLIV Service reserves the right to not provide the software (including updates) to You at any time and to discontinue the ability to access SonyLIV Service through such software at any time, without prior or any notice. When You use SonyLIV ready device, You expressly represent that You have the express authority to use such device and be liable for any transaction conducted through such device on the site. SonyLIV streaming software permits only streaming of the content available on SonyLIV services and restricts the download and storage of such content.

  5. We cannot be held responsible for any loss, damage or fraud (direct or indirect) which might occur to You due to wrong submission of any information to Us by You or if are unable to provide the Services to You for reasons beyond Our control or even after reasonable efforts made by Us.

Payment

  1. You (or BFL) must pay the Fee to Us on the date it is due and/or You must re-pay BFL the full amount paid by BFL to Us on Your behalf for Your Membership.

  2. CPP reserves the right to revise its Fee at any point of time but it will not change for Your existing Membership.

Cancelling Your Membership

  1. You have a right to cancel Your Membership at any time during the period of this Agreement. If You exercise this right to cancel, then Your Membership will be cancelled immediately and any payment made by You (or BFL on Your behalf) will be refunded to You (or BFL) as the case may be. The refund of Membership Fee will be as per the following refund grid:

    a) Within fifteen (15) days: INR200 (Indian Rupees Two Hundred) will be deducted and balance Membership Fee will be refunded.

    b) After fifteen (15) days: No refund of Membership Fee.

    c) No refund of Fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or if the cancellation notice is provided after fifteen (15) days from the Start Date.

  2. We will cancel Your Membership on written notice to You:

    a) If We do not receive advance payment of the Fee from You (or BFL) on the date it is due; and/or

    b) If You have failed to re-pay BFL the full amount paid by BFL to Us on Your behalf for Your Membership and We are informed by BFL to cancel Your Membership;

    c) If You have at any time:

    i. given Us false or materially incomplete information in relation to Your Membership; or

    ii. commit a material breach of the terms and conditions of Your Membership;

  3. d) At Our discretion, by giving You a notice of fifteen (15) days. If We cancel Your Membership prior to the commencement of Cover Period due to any reason other than those mentioned in clause a), b) and c) above, CPP will refund 100% of the Membership fees to You. If We cancel Your Membership after commencement of Cover Period, CPP will refund 100% of the Membership fees provided the EWS service has not been used by You. Any claims reported to Us by You before such cancellation by Us shall be accepted and processed in accordance with the above terms and conditions.

Governing law and Jurisdiction

These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India. You and We agree that all the disputes/differences arising out of or in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in Delhi. You and We agree that terms and all other communications will be issued in English.

Dispute Resolution

  1. If any dispute or difference shall arise as to the fulfilment of any service offered under CPP Asset Secure (liability/claim being otherwise admitted by CPP), such difference shall independently of all other questions be referred to the decision of a sole arbitrator to be appointed in writing by CPP and You or if they cannot agree upon a single arbitrator within thirty (30) days of any party [CPP or You] invoking arbitration, the same shall be referred to a panel of three (3) arbitrators, comprising of two (2) arbitrators, one (1) each to be appointed by CPP or and You, and the third arbitrator to be appointed by such appointed two (2) arbitrators and arbitration shall be conducted under and in accordance with the provisions of the Arbitration and Conciliation Act, 1996 as amended from time-to-time. The law of the arbitration will be Indian law, and the seat of arbitration and venue for all hearings shall be in Delhi.

  2. It is also hereby further expressly agreed and declared that if CPP shall disclaim/repudiate the liability to You for any claim, and such claim shall not, within thirty-six (36) calendar months from the date of such disclaimer have been made the subject matter of a suit or proceeding before a Court of law or any other competent statutory forum/tribunal, then all benefits shall be forfeited and Your rights shall stand extinguished and the liability of CPP shall also stand discharged.

Complaints

If at any time You want to tell Us about a problem with Your Membership please call Us on 1860-258-3030 (between 11 AM and 9 PM, from Monday to Sunday) or You can write to the Complaints Manager at:

CPP Assistance Services Private Limited
P O Box No 826, Kalkaji Post Office,
New Delhi - 110019

We will do our best to revert to Your query within 48 working hours. We will also do our best to send You communications as relevant from time to time to keep You informed on the progress. .

If You think you are not getting a satisfactory response, You may escalate the matter to escalations@cppindia.com.

Recording calls

We record all telephone calls made to Us. We do this to:

  1. Provide a record of the instructions We have received from You;

  2. Allow Us to monitor quality standards;

  3. Help Us with staff training; and

  4. Meet legal requirements.

All communications and Membership documents will be in English unless otherwise agreed.

Your consent

By entering into this Agreement You hereby expressly accord Your consent and authorize Us to collect all the required data/information including any sensitive personal data or information from You under this Agreement. Prior to providing any information, You have an option not to provide the data or information sought under this Agreement by sending to Us a written notice to that effect.

By entering into this Agreement, You hereby expressly accord Your consent that for the better performance of this Agreement We may transfer Your data/information to any city within India or to a country outside India as mentioned herein. If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.

Remember that upon request, You have a right to see and review all the personal information We hold about You and if found to be inaccurate or deficient shall be corrected or amended as feasible. If You would like to request this, please contact Our Customer Services Team on 1860-258-3030 (between 11 AM and 9 PM, from Monday to Sunday). Please note that there will be a separate administration charge for the provision of this information. Please note that We will not be responsible for the authenticity of the information provided by You to Us as required under this Agreement.

You have the right to withdraw the consent earlier provided by You with respect to providing Your data/information sought by Us anytime while availing the Services. Such withdrawal of the consent shall be intimated in writing to Us. However, in the event that You decide not to provide the data/information sought by Us or withdraw the consent earlier given by You, then We retain the right to not provide the services for which such data/information was sought.

Data Protection Notice

We will use the information You provide to:

  1. Manage Your Membership;

  2. Collect Fees when due; and

  3. Provide the Service to You.

We will collect the Fee from the Card/ bank account that You have informed Us is the pay Card/pay account.

If You use a pay Card to pay for the Service, We may ask the issuer of that Card to tell Us about changes in Your address and other personal and financial details so that We can update Your records. This may include, but is not limited to, asking for new Card or account numbers and for information about changes to any of Your personal contact details (e.g. phone or fax numbers, or e-mail addresses).

We may pass Your personal information to Our approved suppliers/service providers, including Our group companies, for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone. By taking out Your Membership and by giving Us Your address, phone number and email address, You agree that We and Our approved suppliers/service providers may contact You using these methods, unless You have told Us not to. If You do not want Your details to be used for these purposes, please let Us know in writing at any time.

How We protect Your data

We take data security very seriously and go to great lengths to ensure Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information and Data Security Systems at CPP Group Plc have been verified by accreditation in the form of ISO 27001 and PCI-DSS certificate for Information Security Management.

Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved. We are continually reviewing and updating Our security procedures as new technologies become available. All areas of Our website where personal information is collected are secure and will display the ‘padlock’ symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available. Please refer to Our data privacy policy on Our website in.cppgroup.com for more details.

Who We may pass Your details to and how they would be used

Updating Your records

We may ask Your Issuer/bank to tell Us about changes in Your contact details/details specifically related to the Services (subject to any disclosure contract in this regard that You may have with the Issuer) so We can update Your Membership records.

Providing the Service

When You take the Membership, We pass Your personal details to Our approved suppliers/service providers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

We may pass Your personal information to Our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.

Marketing and Market Research

To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by BFL. When We do this We may need to tell BFL/third party suppliers/service providers that You have subscribed for the Service or hold a product with Us and disclose enough personal data to allow BFL/Our third party suppliers/service providers to identify You on these files.

We and Our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys. You may be contacted either by post, phone or e-mail for these purposes. If You would prefer this not to happen, please let Us know when You register, or call Us at any time if You change Your mind.

Grievance regarding Data Protection issues

If at any time You want to tell Us about a problem, discrepancy or grievance regarding Your personal data/information/ details or the processing thereof, please call Our designated grievance officer Ms. Prachala Singh on 1860-258-3030 (between 11 AM and 9 PM, from Monday to Sunday) or You can also write to Our grievance officer at:

CPP Assistance Services Private Limited
P O Box No 826, Kalkaji Post Office,
New Delhi – 110019

Our grievance officer will do his best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance.

Annexure I

List of benefits as applicable and provided to You for the Membership purchased by You.

Product Price Range Product Term Product CPP ASSET SECURE FEATURES LIST
Multi-Lingual Assistance Helpline Anti-Virus for laptop/PC (WardWiz Single Call Card Blocking Preventive Maintenance Visit LIVE TV Subscription (SonyLIV) Extended Warranty
Approx perceived value (Rs.) 400 600 500 400 499 As Applicable
Rs. 0 - 70k 1 Year LED TVs
All Others*
Rs. 70k - 5L 1 Year LED TVs
All Others*
                 
Rs. 0 - 70k 2 Year LED TVs
All Others*
Rs. 70k - 5L 2 Year LED TVs
All Others*
                 
Rs. 0 - 70k 3 Year LED TVs
All Others*
Rs. 70k - 5L 2 Year LED TVs
All Others*

*For ‘All Others’, refer Annexure II for list of appliances

Annexure II

List of other appliances

All Others*

Air - Conditioners Refrigerator Washing Machine Home Theatre Microwave Ovens HandyCam Vacuum Cleaner Kitchen Appliances Water Purifier
Phone Laptop / Printer DSLR Digital Camera LCD TVs Air Coolers Music System Water Heater Tablet

CPP Asset Secure HELPLINE NO.

1860-258-3030, 1800-419-3030 (toll-free)

WRITE TO US

CPP Assistance Services Pvt. Ltd. P. O. Box No. 826, Kalkaji Post Office, New Delhi - 110019

About CPP

30 years of helping our customers

CPPGroup Plc has over 30 years of experience in helping customers. Via our Business partners and digital channels, CPP provides Life Assistance products that help consumers cope with the anxieties and complexities of modern life. Today consumers are increasingly reliant on their payments cards and mobile phones; they travel more, value their free time, and want to protect what is most valuable to them – at home and abroad. The loss or disruption of these life essentials can be inconvenient and stressful.

We listen to our customers and monitor market trends to make sure we offer help where it's needed in an ever changing world, at affordable prices.

Since 1980 we've been building long-term relationships with our customers and are proud to support over 4.4 million customers in 15 different geographical markets across Northern Europe, Southern Europe, Latin America and Asia Pacific – some of whom have been with us since day one!

Our award-winning call centres manage thousands of calls each day.

You can find out more about CPP Group by visiting our corporate site at www.cppgroup.com

CPP launched its flagship products in India in 2008 in partnership with leading banks and institutions.