WHAT WILL I RECEIVE UNDER THE CPP FONSAFE LITE MEMBERSHIP WELCOME PACK?

This welcome pack contains the following elements that explain all the aspects of your membership in detail:

Membership details like membership id, tenure, membership start and end date

Benefit Guides of your product

Detailed terms & conditions of your membership

Complimentary Screen Damage Protection – Terms & Conditions

WHAT IF I DON’T RECEIVE MY CPP FONSAFE LITE MEMBERSHIP E-WELCOME PACK?

In case you don’t receive the welcome pack on your registered Email ID, you can contact CPP’s helpline number 1860-258-3030 (Monday – Sunday, 11am – 9pm) and place a request for re-sending of the welcome pack.

WHERE SHOULD I CONTACT IF THE DETAILS OF APPLICANT IN MY E-WELCOME PACK IS INCORRECT?

In case there is any error in the details mentioned in your e-welcome pack, simply call our CPP’s helpline number 1860-258-3030 (Monday – Sunday, 11am – 9pm) and place a request. You may be required to submit documents to effect the change in your membership details.

HOW LONG IS THE FONESAFE LITE MEMBERSHIP VALID?

Your FoneSafe Lite Membership will be valid till 1 year from the date of purchase.

I BOUGHT MY NEW SMARTPHONE TEN (10) DAYS BACK, CAN I BUY FONESAFE LITE TODAY?

CPP FoneSafe Lite Membership is valid only if it is purchased within fifteen (15) days of purchase of new Equipment.

MY SMARTPHONE FELL DOWN ON THE FLOOR AND ITS SCREEN IS DAMAGED. WHAT SHOULD I DO?

As a CPP FoneSafe Lite member, you are enrolled into a complimentary add-on benefit of Screen Protection under the group policy taken by us. This ensures that your smartphone or tablet is protected against loss due to screen damage (up to two incidents) for up to 50% of device invoice value. Your protection starts from the date of purchase of your device and is valid for 12 months.

WHAT IS F-SECURE SAFE DEVICE SECURITY AND HOW CAN USE THE APPLICATION?

Powered by F-Secure, one of the world's leading online security companies, F-Secure SAFE Device Security provides robust, convenient protection for your smartphone, tablet with a 12-month subscription. F-Secure SAFE Device Security protects your smartphone, tablet with features such as remote data lock & wipe, GPS tracking, scream alarm, Parental Control and Banking Protection.

Download Instructions for F-Secure SAFE Device Security on your smartphone/tablet:

Step 1: Go to https://offer.f-secure.com/cpp-products and enter the product key printed provided in your welcome pack. Your unique license key will be displayed on the screen.

Step 2: Click on the link 'Click here to start, using SAFE' which will prompt you to the Login screen, where you will need to create your log-in account.

Step 3: Complete your account creation process by confirming the link sent to your e-mail address.

Step 4: Click on the link ‘Add device’ and follow the instructions given to complete the ‘Add device’ process.

Step 5: Post adding your device, you will be prompted to download the F-Secure SAFE Device Security app from the appropriate app store on to your device.

Step 6: Once the app is downloaded, log-in into your F-Secure account using the credentials created in the previous step.

Step 7: Your F-Secure SAFE Device Security subscription is now active on your device!

HOW DO I ACTIVATE MY SonyLIV SUBSCRIPTION?

As part of the entertainment benefits of your CPP FoneSafe Lite membership, you can now enjoy a 12 month subscription of SonyLIV. Enjoy ad-free TV shows, movies, LIVE TV channels (including sports channels) as part of your membership.

Just follow the instructions mentioned below to activate your subscription:

Step 1: Go to www.sonyliv.com on your web browser and Register

Step 2: Click on any of the offered Premium content

Step 3: Click on 'Get Premium Account' and select the 'Premium 12 Months' plan

Step 4: Enter your Mobile number and OTP to complete the one step authentication process

Step 5: Enter the 'Promo Code' provided below, click on 'Apply' and then click on 'Proceed To Pay' to redeem your promo code.

Step 6: Promo Code: XXXXXXXXX

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